Our team is dedicated to shipping and delivering your purchase as quickly and affordably as possible. We offer many shipping options for you to choose from. However, if you spend over $99 on a single order, shipping is FREE within the contiguous U.S (Alaska, Hawaii, Puerto Rico excluded).
Orders are typically processed within 24 to 48 hours before departing our warehouse for shipment. Any orders placed after 4 p.m. PST will not be processed until the following business day.
If your products are shipped to Alaska, Hawaii or Puerto Rico, they may incur additional shipping charges depending on the weight of the package.
Lost or Stolen Packages:
If an item has been marked as delivered, lost or stolen, Behalal Organics will file a claim with the shipping courier. If the customer selected to use his or her own carrier, it is at the customer's discretion to file a claim with the appropriate shipping courier to receive reimbursement for the order.
Express:
Overnight shipments will arrive the following business day. Orders placed after 12 PM PST on Thursday will arrive the following Monday. Orders placed on the weekend will ship out on Monday.
USPS:
Orders placed on or after 4 PM EST on Friday are slated to ship the following Monday. Orders placed over the weekend will ship the following Monday.
Custom Carriers:
If you choose "use my own carrier" at checkout, we are NOT responsible for any shipping charges billed to you by that carrier. When you select “use my own carrier," we require you to provide us with the carrier, the service, and your carriers billing number. Behalal Organics does NOT bill you for shipping. The carrier will bill you directly. Behalal Organics cannot calculate shipping charges for you at checkout, nor can we give you a shipping quote; you must contact the carrier you chose for shipping cost estimates.
Damaged or Wrong Items
Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product, package, or packing slip away. You may be asked to provide photographic proof of damage (or evidence of any missing items).
If you receive the wrong items, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 3 business days of the package's initial arrival.
Credit Card Authorization Form:
In order to protect customers from fraudulent activity, we may request you to complete a credit card authorization form if your order is of high value, and the shipping and billing addresses do not match. We currently accept the following forms of payment: Visa, MasterCard, Discover, American Express, and money order.